Privacy Policy

Last updated: March 2026

1. Information We Collect

When you create a Lore account, we collect your name, work email address, company name, and billing information processed securely through Stripe. We do not store your payment card details.

As you use Lore, we collect content you create (knowledge articles, session notes, interview transcripts), usage data (pages visited, features used), and basic device/browser information for security and analytics purposes.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Lore service
  • Process payments and manage your subscription
  • Send transactional emails (account confirmation, billing receipts)
  • Respond to support requests
  • Detect and prevent fraud or abuse

We do not sell your personal data to third parties.

3. Data Storage and Security

Your data is stored securely using Supabase (hosted on AWS) with encryption at rest and in transit. We use row-level security policies to ensure each organisation can only access its own data. Uploaded documents are stored in isolated, access-controlled storage buckets.

4. Data Sharing

We share data only with trusted service providers necessary to operate Lore:

  • Supabase — database and authentication
  • Stripe — payment processing
  • Anthropic — AI-powered interview features

Each provider is bound by their own privacy policies and data processing agreements.

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days before being permanently deleted, giving you time to export anything you need. You may request immediate deletion by contacting us.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, email us at support@uselore.ca.

7. Cookies

Lore uses essential cookies to maintain your login session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this will prevent you from logging in.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or an in-app notice before they take effect.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@uselore.ca.